We Grand Bazaar General Trading L.L.C aims to meet the satisfaction of all of our customers, your satisfaction is extremely important to us. We ensure that all orders are filled correctly, on time and are of the highest quality. If you are not 100% satisfied with your purchase, you can return the product and get a full or Half Refund (depending on the quality of the returned item) or exchange the product for another one, be it similar or not, yet it should be at the same price.
We accept returns and will exchange the item or refund payment if and when customers are disappointed by our merchandise for one of the following reasons:
· If the item was damaged during the shipment and the item arrived defective.
· If we shipped a wrong Item.
· The base products themselves are materially flawed.
Please Note: Any product you return must be in the same condition you received it and in the original packaging.
In the unfortunate circumstance where there are any of the above faults within the product(s) you have ordered, kindly email us the images of the fault item(s) with a clear description to our customer support team at firstname.lastname@example.org. And please mention in the email your order number. We will then verify the fault and take the required action to exchange or refund your product. Grand Bazaar will arrange for a pick-up on our expense for items that have been verified to be faulty. In the case where we are unable to verify the fault over email, the item would have to be shipped back to us for review (customer bears the shipping cost) and then the required action will be taken upon verification. If there is a verified fault, we will bear the shipping cost to send a new or exchanged product back to you as well as refund the shipping cost of sending it to us. If however it is determined no fault exists the customer would have to bear the cost to get their product returned.
You can return a product for up to 48 hours from the date you received it. Please keep the receipt as a proof of purchase and documentation.