Welcome to Grand Bazaar General Trading L.L.C (Grandbazaar.ae). Grand Bazaar Provides its Website and Related Service (“Site”) to you are subject to the following user agreement (“AGREEMENT”).

By accessing or using the services of the site, shall be deemed to be your agreement to abide by each of the terms and Conditions of the website. These terms apply to all visitors, users, and others who access or use the services. If you do not agree with any of the terms of this agreement do not access or use this site or any information contained on this site.

Grand Bazaar General Trading can change this agreement at any time by posting and updating user agreement on this site and Grand Bazaar may send registered users an email notice of the changes or any other important emails. If any Modification is unacceptable to you, you should discontinue the use of the site. If you continue to use the site, it will be interpreted as deemed acceptance of the changes.

Order by International Customers (Outside UAE)

The products that are listed and Specified on this Website/Page are directed to deliver in U.A.E and outside countries such as GCC countries which Includes Saudi Arabia, Qatar, Oman, Kuwait and Bahrain. In case you are accessing this website outside UAE and willing to purchase, our Product(s) are available for delivery.

The eligibility to order and purchase our products

Although we have product(s) for Children, Grandbazaar.ae Listed Product(s) must be purchased by Adults only (i.e. those aged 18 or above); if you are under age, you may use this website with assistance of your parents or guardian. All product(s) sold by Grandbazaar.ae are for personal use only; none of this product(s) are authorized for commercial and Industrial use, unless it is explicitly stated. 

Product Colors, Dimensions and Specification

Grandbazaar.ae put its best to give and show you the nearest Image of our actual Product(s). The technology you are using to access our website might affect the resolution and the actual color of the product. Specification and dimension may change on our website without prior notice as some of our Product(s) may not be available.

Substitute of Items or Unavailability.

We Grandbazaar.ae always want to satisfy our customers by giving a good service(s) and by fulfilling the orders correctly and on time. In any case or event that an specific Product(s) listed on the Website becomes unavailable or cannot be supplied for any reason,Gradbazaar.ae customer service will notify you on the contact information you have provided to offer you an alternative item(s) of equivalent quality and Price if possible or cancel the order and give you a refund in respect to the item.

Privacy policy

Grandbazaar.ae is committed to protect the privacy of the Informations of all our customers. The policy supports that Grandbazaar.ae needs to collect information (such as Name, address, phone number, email and Bank details) necessary for its service and functions and for us to process your order. We will be communicating with you through the details or information that you have provided. 

Price 

We Grandbazaar.ae put our effort into giving our customers the best possible Price. We ensure that we put the correct price on each of the Products listed on the website. In any event that we have noticed some price error in the item that you have ordered, we will contact you as soon as possible and we will take the necessary actions. (such as Refund or cancellation of order). 

Payment

You agree that you will pay for the product(s) that you purchase through the services. We accept card payments such as Credit or Debit cards (in case your bank allows) and Visa or Mastercard.   

You will be required to provide your card information to make a payment online. If we get a valid authorization your order will be successful and will per process. In case of any issue your order details will be saved with us and with this our customer service agent  will contact you to assist you for the payment. 

In case you like to place an order over the phone or chat, the order details will be taken by the agent, and we will send you an invoice or a link over your email ID or phone number that you have provided. You will not be required to share any card information with a customer service agent.